Shipping Within Australia
We ship exclusively within Australia using Australia Post. All orders are carefully packed and dispatched from our warehouse.
Shipping Rates
- Free shipping on orders AUD $150 and above
- Flat rate $15 for orders under AUD $150
How Long Will It Take for My Order to Arrive?
Once your order has been dispatched, you will receive a shipping notification email with your tracking number.
Metropolitan Areas
- Standard shipping: 2–5 business days from your shipping notification email
- Express Post: 1 business day from your shipping notification email if you are located within the Express Post network area. Please note that next day delivery is not guaranteed if you are outside this network area (such as outer metropolitan areas and townships), however Express Post will still be the fastest delivery method available to you.
Regional & Remote Areas
- Standard shipping: 7–21 business days from your shipping notification email
Tracking Your Order
Once your tracking number has been sent to you via email, you can track the delivery status of your order on the Australia Post website.
What Happens if My Order Gets Lost in the Mail?
Please contact Australia Post directly and advise them that your order has not arrived, quoting the tracking number from your shipping confirmation email. If Australia Post is unable to locate your items, please contact us at hello@theskogchild.com and we will lodge an enquiry on your behalf.
What Happens if I Receive an Incorrect Item?
We take extra care in packing every order and sincerely apologise for any inconvenience caused. If you have received an incorrect item, please contact us at hello@theskogchild.com and we will arrange for the correct item to be sent to you immediately. We will either organise a pickup or provide you with a prepaid return label for the incorrect item.